We can help you define the requirements of your workplace. We’ll work with your leadership team, and representatives from across the business, to define your workplace vision, understand what works and what could be improved in your current workplace, and develop experience journeys. Using the qualitative and quantitative data we collect, along with our knowledge of best practice, we make recommendations about the amount of space you need, the mix of settings, and how to deliver the experience you want from your workplace.
Once you have your new space planned, we can help navigate any changes to your way of working, ensuring that your workplace vision is realised. Change management can take many forms, but in most of our projects we start by developing a bespoke change plan which maps the engagement and activities required to move from your starting place to your desired end point. Engagement might involve a series of workshops, training, communication, and the development of online resources.
Case studies
Fitch Group
Change management and communications / 1,200 people
Isovist was appointed to deliver change management and communications for Fitch Group’s refurbishment of their HQ at Canary Wharf. The project was delivered in phases with different floors closed at different times, and a complex phasing plan to accommodate staff during the works.
We delivered a series of workshops to change champions to share the plans for the refurbished space, and to co-create new behaviours and protocols for a new social hub and breakout spaces on each working floor. We also produced a welcome pack with information about the newly refurbished spaces.
We also delivered a comprehensive programme of communications to support the phasing of the project, including bespoke move comms for each team, posters and table-talkers, supported by a project SharePoint that featured weekly project updates. We developed a clear brand for the project which made it easy for staff to identify information about the project.
Plan UK
Development of a change plan / 100 people
Isovist was engaged by Plan UK to develop a change plan to support their office relocation. The charity were downsizing their space aligned to their hybrid working approach, and recognised that this was a significant change to their ways of working. The internal team were keen to deliver the change, but needed support in understanding what that looked like and how to engage with people.
We ran a series of leadership interviews to understand the context of the change, and how it could be positioned in the wider context of the charity’s emerging strategy for the next five years. We also ran a leadership workshop with a series of activities intended to arrive at a consensus on the change themes, the strategic narrative for the change, and the key methods of engagement.
Just wanted to say a huge thank you for the work you have done with us – you have got us off to a very firm start with this and provided a robust framework for the team to work within to deliver the staff engagement and change elements of the project.
DIRECTOR OF PEOPLE AND CULTURE, PLAN UK
Paramount, Canada
Workplace strategy and change management / 75 people
Paramount had two poorly maintained offices in Toronto and wanted to explore consolidation. Isovist developed a workplace strategy that enabled consolidation of the various teams, and a move to agile working with a range of settings to support the activities those teams were undertaking.
We also led on the change management, where we undertook a series of workshops with change champions to introduce the new ways of working, and bring staff from both offices together. We undertook a range of direct-to-staff communications including project newsletters, frequently asked questions, and town hall events. During the move to the new office we developed an induction pack, content for an on-site day 1 induction, and a quick-start guide to ensure that everyone had the information they needed to settle in the new space. We also developed a series of post-move comms to reinforce key messages about the change.
You listened and delivered, creating a space that allows people to get on with their jobs.
REGIONAL LEAD, CANADA, Paramount